Frequently Asked Questions

We use SSL (Secure Socket Layer) encryption to ensure that all your personal and payment information is securely transmitted. This includes your order details, name, address, and payment information (credit card or bank details). Rest assured, your data is handled with the utmost confidentiality and is protected from unauthorized access. Furthermore, we do not have access to your payment information, as all transactions are securely processed through PayPal and Stripe, ensuring an extra layer of security for your financial data.

After placing your order, you will promptly receive an order confirmation via email. This email will include a link to download your purchased items. Alternatively, you can also log in to your DefRock Sounds account, navigate to the 'Downloads' section, and access your downloads from there.

We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product purchased from us, you can request a refund. Contact us within the first 48 hours and we will give you a full refund. One refund per person.

Certainly! Please request a new download link via our contact form.

You will receive your order instantly via email. We'll send you a link to download your purchases right away!

We're here to assist you! Please reach out to us via our contact form, and we'll be happy to help with any questions you may have.