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Frequently Asked Questions

We accept payment by credit/debit card (Stripe) and by PayPal.

Your data will be handled confidentially via PayPal and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.

After ordering you will promptly receive an order confirmation via email with a link to download your order. Additionally, you will be able to login to your DefRock Sounds account, go to 'Downloads' and find your download there.

We offer a full money back guarantee for all purchases made on our website. If you are not satisfied with the product purchased from us, you can ask for a refund. You are eligible for a full reimbursement within 7 calendar days of your purchase. Learn more about Refund Policy.

We are available to help you with any questions, get in touch via contact form.

You can request a new download link via contact form using the email address you used for the original purchase.

– You will promptly receive an order confirmation via e-mail with a link to download your order.

– To download files from the site, log in to your DefRock Sounds account, go to “Downloads” and find your download there.

All products are delivered instantly via email. You will be sent a link for your downloads.

There are e-mail services that incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our support to check whether we received your order.

You have unlimited access to this downloads for as long as you like – across any and all devices you own.

Troubleshooting / General Inquiries

Feel free to send us an email about any problems / suggestions regarding DefRock Sounds products. Please make sure your synth (Serum, Sylenth1, etc.) is updated before contacting us via contact form.

Our address

Palliser House
Palliser Road
London, W14 9EB
United Kingdom